Privacy Policy

What information do we collect?

 We may collect the following information:

  • name.
  • contact information including email address, billing and shipping address
  • demographic information such as postcode, preferences and interests.
  • other information relevant to customer surveys and/or offers.
  • Cookies to enhance your shopping experience.


What do we do with the information we gather?

This information enables us to process your order with your preferences. Credit card information is taken at the time of purchase but not stored within the site.*See payment security below.

The information will only be used by rtfact flowers for the purpose of fulfilling orders, tracking your purchasing history, providing more helpful customer service and for general marketing purposes.

Your email and mailing address will be used to confirm your orders.

We may periodically send promotional e mails about new products, special offers, and other information which we think you may find interesting using the e mail address which you have provided.

We will not sell any of your personal information.


Are my payment and data details secure?

We are committed to ensuring that all of your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your financial data* is entered on to our secure server and passed directly to Sagepay/Paypal for processing. No credit card or other financial information is stored in our database.


Do you use cookies?

We use Cookies to provide you with the best service and to make it easier when you shop.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • When you place an order with rtfact you are entered into our orders database and your e mail address is also stored so that we may contact you with news of future promotions or events. 
  • If you do not wish to receive such information via e mail you may unsubscribe from our mailing list by clicking the unsubscribe ink at the bottom of our newsletter.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

12 Trade City,

Avro Way,



KT13 0YF

01372 470580